Saturday, April 19, 2014

Property Management at Maximum One

Maximum One – Agent as Property Manager  - No Longer Accepted at Maximum One (6/1/14)
  • AS OF 6/1/14 - MAXIMUM ONE WILL NO LONGER OFFER PROPERTY MANAGEMENT SERVICES
  • Minimum Management Fee at Maximum One is $85
  • Agent is responsible for handling repairs, proceeding with evictions, chasing down late rent or non-payment of rent, handling any landlord/tenant disputes, etc
  • Agent needs to keep all records – financial & otherwise                                                            
  • We currently do NOT have online payment for tenants
  • Currently, if a tenant pays by check, we have a 10 day hold on those funds before we can pay the Landlord
  • Agent needs to keep financial records of money coming in & going out
  • Agent will need to prepare a report of what is to go on the Landlord’s 1099 at the end of the year
  • All monies, rents/fees/etc. will be run through Maximum One and agent needs to keep specific & accurate records for end-of-the-year reporting
  • Agent must take a minimum 3 hour CE class on Property management within 3 months of taking on a property to manage or hold an Associate Broker’s License
  • Must use GAR contracts
  • Maximum One Transaction Fees on Property Management is paid on an 80%/20% split regardless of the Commission Plan the agent has with Maximum One for other transactions
  • Maximum One Transaction Fees on Property Management do not go towards Agent’s annual cap
  • Maximum One will pay the Landlord through a Direct Deposit only
  • Maximum One requires a W9 form on all Landlords
  • Maximum One Property Managers may only manage their clients’ properties regarding rents / repairs / maintenance issues (no management of HOA dues, Mortgage payments, Property Taxes, Utilities, etc.)
  • There is a bookkeeping fee of $7.50 / transaction / property / month on any payments / fees paid on behalf of a property over 2 / month (excluding processing rent)


Outside Referral
·         Agent may send an outside referral to any management company of their choice as well


Friday, March 21, 2014

Earnest Money Issues

Earnest Money Issues


Fines for mishandling of earnest money range from $100 - $250

Turn in to Brokerage
Earnest Money and pending Contracts must be submitted to Maximum One™ within 72 hours of the Binding Agreement Date unless otherwise specified and agreed-upon by the parties in the contract, so that we may comply with the deposit rule of 5 banking days as noted in GAR Contract forms 3 banking days as noted in the RE Contract Forms and Georgia Law.  Note that those are clock hours, not “business hours”.
Our office has envelopes for Earnest Money (described below), and Agents have the ability to use Remote Earnest Money Deposit, or FEDEX to get deposits in within the given timeline.

Never drive around with someone else’s Earnest Money in your mobile office, briefcase, etc.  You are liable for the Earnest Money when in your possession.

Earnest Money Envelopes:
Use a white envelope for Earnest Money; it will be DEPOSITED IMMEDIATELY by your Broker.  Fill out the front of the pre-printed envelope, insert the check, seal and leave in the office drop box.

Earnest Money over $5,000
Any earnest money to be held by Maximum One that is OVER $5,000 must be in the form of certified funds or must be wired directly to Maximum One's escrow account

Earnest Money Checks Dishonored by Bank
If your client/customer's earnest money check is dishonored by the bank, we will contact you first & then send notice to the Buyer & Seller per the contract on which your agreement is written.  There is a $35 fee for the returned check that we will put on your agent account which you may collect from your client/customer.  Replacement funds for dishonored earnest money checks MUST be in the form of certified funds or wire transfers to the Maximum One Escrow account.   This policy is in effect even if Maximum One is holding earnest money for a co-op agent's client.

Expecting Earnest Money from a Client / Customer / Co-op Customer
If you are expecting earnest money from your client or a co-op client (i.e. the contract says that Maximum One is to hold the earnest money and you do not have it in your possession) it is YOUR RESPONSIBILITY to check on the whereabouts of that earnest money. If Maximum One does not have it as the contract says we should you MUST NOTIFY us so we may contractually fulfill our obligation to notify the parties. 


MX1 Greater Atlanta Wiring Instructions
·         ABA # 061000104
·         SunTrust Main Address:
                        SunTrust Bank
                        25 Park Place
                       Atlanta, GA 30303

·         Maximum One Greater Atlanta Address:
                       Maximum One Realty Greater Atlanta
                       5041 Dallas Highway,  Bldg #700
                       Powder Springs, GA 30127

·         MX1 Greater Atlanta SunTrust Escrow Account Numbers:  Make sure you use the proper account number
                       MXGA (NON-Realtor): 1000054277438
                        MXGR (Realtor): 1000101878063

·         Fees for Wire Transfers:   These fees will be charged to your account so be sure & collect them from your client/customer
                       $15 for domestic
                       $30 for International
                       PLUS $5 for written notification from bank which is REQUIRED

       
Remote Earnest Money Deposits
You may deposit earnest money at any Suntrust Bank.  See the specific procedures on “Remote Earnest Money Deposit”

Personal Checks
Maximum One holds personal checks for 10 business days.  If you have a closing within 10 days of turning in the earnest money, make sure that earnest money is in certified funds.

Earnest Money Disbursement from a Non-Disputed T&R

Earnest Money Disbursement from a non-disputed T&R: If you have a contract that terminates and there is no dispute over the disbursement of the earnest money, follow the following procedures:
    • GAR (1 form) - T&R is on 1 form
    • RE Forms (2 forms) - Termination is on "Notification" form & Release" is on "Release of Trust Funds" - you need BOTH these forms to T&R a transaction using the RE Forms.
    • The termination of any contract is UNILATERAL; the release of the earnest money is BILATERAL & requires agreement by Buyer and Seller.
    • Upload the signed T&R to your transaction in Paperless Pipeline
    • After the compliance broker reviews the documents, they will be sent to the accounting department for disbursement
    • A check will be cut to the party on the T&R and printed at your branch office
    • You are to pick up the earnest money disbursement and deliver it to the appropriate party
    • This process takes a MINIMUM of 72 business hours  

Earnest Money Disbursement from a Disputed T&R

Earnest Money Disbursement from a disputed T&R: If you have a contract that terminates and you cannot get BOTH parties’ signatures on the Mutual Agreement to Disburse the Earnest Money, follow the following procedures:


    • Regardless if the termination is based on a contractual contingency or by default, if you do not get both Buyer & Seller signatures on the “release” then the Earnest Money is officially “in dispute” and the following procedure applies
    • GAR (1 form) - T&R is on 1 form
    • RE Forms (2 forms) - Termination is on "Notification" form & Release" is on "Release of Trust Funds" - you need BOTH these forms to T&R a transaction using the RE Forms.
    • The termination of any contract is UNILATERAL; the release of the earnest money is BILATERAL & requires agreement by Buyer and Seller.
    • Upload the signed T&R to your transaction in Paperless Pipeline even if it is not fully executed.  Write a note in Paperless Pipeline that this Earnest Money is in dispute
    • The compliance broker will send the information to a Broker for review and interpretation
    • This Broker may contact you for additional information & supporting documentation, co-op agent & client email addresses, mailing addresses, etc.
    • The Broker will then write the required “10 Day” letter per the contract
    • Earnest Money will be disbursed pursuant to the Holder’s 10 Day interpretation letter




REMOTE EARNEST MONEY DEPOSIT PROCEDURES   (MXGR01- Realtor)

To deposit Earnest Money remotely, one must complete the following items.  This protocol must be strictly adhered to as to avoid accounting nightmares and GREC Trust Account compliance issues.  Failure to abide by the protocol will result in Remote Deposit Privilege revocation.  Here is what Agents need to do remotely:

1. Completely fill in deposit slip(s).  A separate Deposit slip must be used for each Earnest Money Deposit.  If there are two earnest money checks there should be two deposits with two deposit slips.
2. Endorse the back of the check “Greater Atlanta Realtors LLC”
                               For Deposit Only
                                1000101878063
                                   Escrow/Trust”
3. Make copies of the
a. Earnest Money Check
b. Deposit Slip
c. Deposit Receipt.
d. Include: Buyer’s Name, Property Address, Agent’s Name
4. Deposit the Earnest Money into any branch of SunTrust Bank, commonly found in Publix Stores.
5. Upload copies to Paperless Pipeline  immediately and email Compliance@MyMaximumOne.com  or Fax: 770-919-8865.  Must be done same day as Deposit.
6. Upload the Bluesheet, contract, Buyer Brokerage/Customer Acknowledgement & other contract documents to Paperless Pipeline.  Contact our Compliance Broker (Compliance@MyMaximumOne.com  770-919-8825 ext 309) if you have any questions.
7. Check Paperless Pipeline & make sure that the Deposit was uploaded.
8. Enjoy the freedom of Virtual Realty: not coming into the office!


I, the undersigned have read and understand the seriousness of accuracy in Remote Earnest Money Deposit Protocol.  I understand that if I do not follow the protocol that my privileges may be revoked.  I also understand that if there are any fines charged to Maximum One by GREC due to my negligence that I will incur those charges and reimburse Maximum One.


____________________________________________                _____________
      MX Associate Signature                                  Date






REMOTE EARNEST MONEY DEPOSIT PROCEDURES:  (MXGA01- Non-Realtor)

To deposit Earnest Money remotely, one must complete the following items.  This protocol must be strictly adhered to as to avoid accounting nightmares and GREC Trust Account compliance issues.  Failure to abide by the protocol will result in Remote Deposit Privilege revocation.  Here is what Agents need to do remotely:

1. Completely fill in deposit slip(s).  A separate Deposit slip must be used for each Earnest Money Deposit.  If there are two earnest money checks there should be two deposits with two deposit slips.
2. Endorse the back of the check “Greater Atlanta LLC”
                               For Deposit Only
                                1000054277438
                                   Escrow/Trust”
3. Make copies of the
a. Earnest Money Check
b. Deposit Slip
c. Deposit Receipt.
d. Include: Buyer’s Name, property Address, Agent’s Name
4. Deposit the Earnest Money into any branch of SunTrust Bank, commonly found in Publix Stores.
5. Upload copies to Paperless Pipeline immediately and E-Mail: Compliance@MyMaximumOne.com, or Fax:770-919-8865  .  Must be done same day as Deposit.
6. Upload the Bluesheet, contract, Buyer Brokerage/Customer Acknowledgement & other contract documents to Paperless Pipeline.  Contact our Compliance Broker (Compliance@MyMaximumOne.com  770-919-8825 ext 309) if you have any questions.
7. Check Paperless Pipeline & make sure that the Deposit was uploaded.
8. Enjoy the freedom of Virtual Realty: not coming into the office!


I, the undersigned have read and understand the seriousness of accuracy in Remote Earnest Money Deposit Protocol.  I understand that if I do not follow the protocol that my privileges may be revoked.  I also understand that if there are any fines charged to Maximum One by GREC due to my negligence that I will incur those charges and reimburse Maximum One.


____________________________________________              _____________
      MX Associate Signature                                Date

Wednesday, March 5, 2014

VoicePad



 
Training webinars are held every Tuesday at 2:00 pm (EST) and
on Thursdays at 3:00 pm (EST).
TUESDAY
WEBINARS
(2:00 pm EST)

Every Tuesday:
VoicePad 101
 THURSDAY WEBINARS
(3:00 pm EST)

2nd Thursday of the month:
 VoicePad 201
3rd Thursday of the month:
VoicePad 301
4th Thursday of the month:
VoicePad 401
Review the session descriptions below,
then click the registration link to sign up for the current week's webinars.

 VoicePad 101: Getting Started
(Held every Tuesday at 2:00 pm EST)
  • Recommended for agents new to VoicePad
  • How VoicePad works and why it works for you
  • Log in and set-up
  • Listing enhancements (adding features, open house dates, etc.)
  • Buyer Activation: Serve and Protect Your Clients!

 for this week's webinar


 VoicePad 201: Marketing Ideas
(Held the second Thursday at 3:00 pm EST)
  • Use VoicePad to win more Listings!
  • Follow-up scripts that help you convert prospective buyers
  • Media Codes and Advertising: Tracking the effectiveness of your marketing efforts
  • Market yourself (not just your properties) with VoicePad

 for this week's webinar

 VoicePad 301: Lead Activity & Reports
(Held the third Thursday at 3:00 pm EST)
  • Learn to win listings and convert clients using VoicePad's comprehensive reports!
  • Buyer Activity Map & Report: Your Buyers' Activity
  • Detail & Trend Reports: Details of lead, lead source and call duration
  • Lead manager: track and follow-up with your leads

 for this week's webinar

 VoicePad 401: Get the Most From Your Mobile Website
(Held the fourth Thursday at 3:00 pm EST)
  • Your mobile site's unique features and how they give you a competitive edge
  • Customizing Your Site: Add photo and social media links
  • Accessing your site via phone call; text keyword; QR code; and bookmarking
  • Capturing home buyers while they are on your site

 for this week's webinar

Need Training NOW? 
Go to our Online Training Archive for answers to your questions
and to watch VoicePad Agent Training Videos.
 VoicePad Training Archive:

For more information, please contact the VoicePad Customer Care Team
at customer.care@voicepad.com

Friday, January 3, 2014

Paperless Pipeline


Paperless Pipeline takes your real estate transactions and related documents online - without changing how you work.

It allows you to easily access documents from any computer, any browser, anywhere, and show up to closing without any paper.  With Paperless Pipeline’s user-friendly system, you can:

  • Turn in paperwork by scan, email, or direct upload
  • Stay organized with Listing, Contract and Closed checklists for each transaction
  • Email documents to clients, lenders, and others right from the system

 

To access Paperless Pipeline, follow these steps:


Click the LOGIN link:
 


 


At the login screen, enter your User ID and Password, then click on the Log In button.


Enter your User ID:       (your email address)
Enter your Password:   (provided by your administrator)*

*Note: Your password is usually your first name. Passwords
 must be at least 5 characters.  If your  first name is fewer
than 5 characters (like Ann or John)  add the first 1 or 2
letters from your last name to make 5 characters
.  
Examples:         Ann Smith’s password would be annsm;
                        John Black’s password would be johnb





M.png 


Accessing Paperless Pipeline                                                                                                   

 

Changing your Password

To change your password, click on the PROFILE link in the top-right corner of the screen and follow the prompts to enter and save your new password.




 

 

 

 

 

 

 


Accessing Transactions

Once logged in, you will see several tabs across the top of the display.

Dashboard               -an overview of your folders, due dates, closings, etc.
Transactions           -lists all your transaction folders
Working Docs         -new uploads that need to be assigned to a folder
Unreviewed             -assigned documents waiting on Broker review
Office Docs             -blank copies of commonly used office/transaction forms





 

M.png 


Accessing Paperless Pipeline                                                                                                   

 

Click on the Transactions Tab to view a list of your transaction folders, then click on a folder name to see the details:

 





 

M.png 


Accessing Paperless Pipeline                                                                                                   



Down Arrow Callout: Folder Menu (edit the transaction details, upload docs, etc.)
Folder Checklist (Broker marks items done as they come in)
Down Arrow Callout: Transaction folder details displayed at the top of the screen, then Documents that have been uploaded, then Notes History below that.
Checklist “percent complete” is displayed as Red, Yellow or Green, depending on percent complete.

 

 

 

 

 

 

 

 



 

 

 

M.png 


Accessing Paperless Pipeline                                                                                                   

 

Editing a Transaction Folder

 

 

 

 

 

 

 

 

 

 


Contacts for each transaction may be stored in the folder by clicking on Add Contact.

    Notes for each transaction may be stored in the folder by clicking on Add Note.

 

When adding Notes, you may choose one of two options:

1.    Make notes for yourself or any viewer of the folder by typing the note text then clicking on the green SEND NOTE button; or

2.    Communicate with other folder viewers by typing the note text then checking which email address(es) will receive the note in their mail inbox, before clicking the SEND NOTE button.  A copy of the note emailed will also be stored in the folder for all folder viewers to see.


 

M.png 


Accessing Paperless Pipeline                                                                                                   

 

Uploading a Document

Open the desired folder and click on the Upload Docs link:

 


Click the Browse button and search your computer for the document, just like adding an attachment to an email. 

Use the “Document Name” field to type a viewer-friendly file name, such as:

Buyer Agreement
Listing Agreement
Contract
Earnest Money

There is no need to include the address as part of the file name once it’s in Paperless Pipeline, so keep them short and clearly defined.


Use the “Category” field to select one of these types for your document:

            Office Use         -Deposits, Blue Sheets, DA Requests, etc.
            Listing               -Listing Agreement, copy of MLS page, Seller Disclosure, Tax Records, etc.
            Sale                  -All contract pages including Exhibits, Earnest Money copies, Amendments, etc.
            Buyer                -Buyer Agreement, PreQualification Letter, etc.
           

The “Status” and “Reviewed” options are for Broker use when reviewing the folder.

 

 

 

M.png 


Accessing Paperless Pipeline                                                                                                   

 

Managing Checklists

Your Broker will add Checklists to your folder as it is reviewed.  Checklists exist for:

New Buyer/Tenant
New Listing (regular)
New Listing (rental)
Pending (regular)
Pending (rental)
Closed
Leased
Retainer Fee
Referral Fee
Expired/Fell Through
Terminated Sale


 

As tasks are checked as completed, they “gray out”
so that the remaining tasks are more eaily identifiable.

To reduce the length of the list, you may use the “-“
button to the left of the checklist name.  To see all
items again later, use the “+” button to open the full
list.

Only your Broker can mark tasks as completed.
If you notice a tasks is not marked, but has been
completed, you may use the Add Note feature to
communicate that update to your Broker.

No commissions will be paid until all checklist items
are completed.

Some items will not apply to your transaction; those
will be deleted from view by your Broker.


Refer to the separate document “Required Paperwork / Paperless Pipeline Checklists” for additional transaction requirements and explanation of each checklist item.