Wednesday, December 25, 2013

General Maximum One Information


Monthly Bills


·         Monthly bills are due on the 20th of the month and are late after 5pm on the 1st. A late fee of $25 will be assessed if your payment is not received by 5pm on the 1st.

·         Bill includes monthly fee plus other charges incurred (copying, rental, VoicePad, E&O payments, website, late fees if incurred, etc.)


Supply Requisitions

·         A form is included in the Orientation package and on the Extranet.  If you would like to purchase something, complete the form and give it to the Branch Manager at your office who will give you the supplies.

·         You must pay for supplies at the time of requesting and receiving them.

·         If the supplies are not in stock, the Branch Manager will order them and have them delivered to the office.


Broker Support System

·         27+ Broker/Agent Support Team willing to assist you!

·         Email your contract & Broker questions Support@MyMaximumOne.com and you will receive one or more responses typically within 10 minutes

·         All questions and answers are reviewed by Brokers so you can be assured that the Broker backs up the response.

·         Use this as a starting point for your Broker & contract questions

·         For inspection or construction questions email:  ConstructionQuestions@MyMaximumOne.com 

·         For Maximum One process and procedural questions, please email the appropriate person (See “Who’s Who at Maximum One” for these questions NOT the support team


Turning in a Listing / Contract / Lease / Referral

·         When you get a Listing/Contract/Lease/Referral, you must enter the information & documents into Paperless Pipeline within 72 hours – to avoid a fine, you MUST turn in the contract and the Blue sheet.  There may be other documents for the contract that you get as the transaction progresses; send those in to Paperless Pipeline as you get them.

·         Please refer to the Paperless Pipeline page in the Orientation package for details

·         Watch tutorial on www.MaximumOneTraining.com to see how listing & contract processing is handled at Maximum One

·         To contact the Listings Manager / Compliance Broker:  Compliance@eAGENTweb.com   

·         Maximum One Executives has some different systems for Listings & Contracts so please consult your Branch Manager / Managing Broker


 Earnest Money

·         Procedures are included in the Orientation package

·         All Personal checks have a 10 day holding period before any commission checks can be paid, disbursement authorization can be issued or earnest money be returned or applied to a closing.

·         Make sure your closing date is at least 10 days after earnest money check will be deposited or have client send certified funds


Getting Paid at Closing

·         If you wish to get paid at the closing table, you must complete a “Disbursement Authorization” Request = DA

·         You must first check your file in Paperless Pipeline & make sure it is compliant & complete

·         You must submit your DA at LEAST 72 business hours prior to closing

·         The form and more instructions are included in this package


Faxes Received

·         Please notify the Call Coordinator CallCoordinator@eAGENTweb.com if you are expecting a fax

·         If you receive one, you will get an email from the Call Coordinator

·         These faxes are not monitored in the evenings or over the weekend

·         General Fax Number: 770-919-8865  (Maximum One Greater Atlanta)

·         General Fax Number: 678-847-0358 (Maximum One Executives)


Door Codes/Key Access

·         You will have 24 hour access to the offices.  For the offices with keys, you will have to come in to the office during regular business hours to obtain a key

·         For West Cobb check with Branch Manager for the code.


Roster

·         You will be added to the company roster by our Agent Services Coordinator: ASC@eAGENTweb.com.com

·         Please check this roster for your office location & Realty or Realtor company.  This office is where your checks will be printed.

·         The latest roster will be posted on WolfConnect


 Company Websites

·         We have three Company Websites.  One that lists our Realtor Agents, One that lists our Realty Agents. One that lists ALL our agents.

·         You will be listed on TWO of the above

·         ALL Agents:  www.MaximumOneATL.com  - through Reflect Resources

·         Realtor Agents: www.MaximumOneRealtors.com – through eWebengine

·         Realty Agents: www.MaximumOneRealty.com – through eWebengine

·         Please complete the form (included in this package) to have your information added to our company website through Reflect Resources

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